Returns & Exchanges

At Bruichladdich Distillery, we want you to be completely satisfied with your purchase of our progressive Hebridean spirits. If your order arrives damaged or incorrect, we offer a straightforward returns process within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of why you wish to return the item.

• 2.
  Evidence and Approval

  For broken or damaged bottles, please provide clear photographic evidence so we can authorize your return and provide a shipping label.

• 3.
  Secure Packaging

  Carefully repackage the unopened bottle in its original protective transit packaging to ensure it reaches the distillery safely.

• 4.
  Refund Processing

  Once our warehouse team inspects the returned goods, we will issue a full refund to your original payment method within 5-10 business days.